e-Administration: The use of ICTs to modernize the state; the creation of data repositories for Management Information System (MIS) and computerization of records (land, health etc).
e-Services: The emphasis here is to bring the state closer to the citizens and we make it happen with provisioning of online services. e-Administration and e-Services together constitute what is largely termed as e-government.
e-Governance: We use IT to improve the ability of the government to address the needs of society, including the publishing of policy and program-related information to transact with citizens. It also extends beyond the provision of online services and covers the use of IT for strategic planning and reaching the development goals of the government.
e-Democracy: We also help to facilitate the ability of all sections of society to participate in the governance of the state. Emphasis is on bringing transparency, accountability, and participation of people. It includes online disclosures of policies, online grievance redressal, e-referendums etc.
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The focus on digitisation of education, healthcare, and social care and protection services, including smarter use of well-proven assistive technologies, in this paper is referred to as “digital welfare”. Welfare Services’ has a broader scope than in many other countries, which focus primarily on education and healthcare services.
We create a lean and efficient government, combined with the requirements around embracing new responsibilities and improving citizen services online, means attention diverted to digital channels significantly increases.
The new digital environment offers opportunities for more collaborative and participatory relationships across stakeholders to actively shape political priorities, collaborate in the design of public services and participate in their delivery, with the public value chain highlighting changes to public sector boundaries.
We understand the importance of accelerating and enhancing digitisation of education to promote better skills and growth, which is reflected in the European Commission’s strategy for a digital single market (European Commission, 2016) as well as targeted research programs with reference to the Digital Agenda and collaboration frameworks, such as Open Education Europe.
We help Governments & Educational Institutions to support the digitisation of the public schools which can substantial potential for the use of digital technologies and digital learning resources in education. Digital learning resources, for example, can help free up teachers’ time, contribute to more differentiated teaching and increase students’ motivation.