Measuring customer experience isn’t easy, but it is essential if you hope to improve your customer experience. Understanding the drivers of customer satisfaction can help you determine where to invest your time and money.
Health technologies encompass all the devices, medicines, vaccines, procedures and systems designed to streamline healthcare operations, lower costs and enhance quality of care. Many healthcare executives are eager to get started on new projects that will give them an opportunity to test out some of the new innovations others in the industry have engaged in.
The very best metrics for product development are strategic in that they support specific behaviors in the wider system that serve broader goals.
We are bombarded with messages about the latest features in ERP software. But when it comes down to it, how do they actually benefit the business? I believe the answer lies in how the data is handled. Accurate ERP relies on the veracity of your data, how quickly and easily you’re able to access it,…
The importance of information systems (IS) for companies has grown rapidly over the recent years
When it comes to running a business efficiently, having good visibility over its core assets is vital. But a surprising number of companies lack a clear picture of the quantity and location of the equipment, tools and parts that they need to keep moving. Of those that do have this information, many collect it manually,…
Digital technologies and innovations are driving massive changes and improvements in the supply chain. Meanwhile, digital disruption and continued globalization are sending customer service expectations through the roof and stretching supply chains to the farthest reaches of the planet, putting supply chains under more stress than ever before.
Warehouse managers often cite productivity improvements as the main benefit of location tracking systems. Precise data can help managers identify workflow bottlenecks, but also improve safety in a warehouse by alerting workers if they get too close to machinery or moving vehicles. However, effective location tracking can also hold some more unexpected benefits. Identify worker…
The right ERP can have a transformative effect on a business, but communicating how and why is not always easy. Tech professionals understand how the unique features of an ERP impact workflows in a positive way. Unfortunately, the executives above them often struggle to see how this leads to a healthier bottom line. And since…
Whenever you see a successful business, it’s because someone once made a courageous decision. When life is full of choices like Apple vs. Samsung, Facebook vs. Instagram, and Star Wars vs. Star Trek, it can be hard to choose just one. In the corporate world, the Dynamics CRM vs. Salesforce decision has long been a tough decision to make.