Resilience is a person’s ability to bounce back from and grow and thrive during challenge, change, and adversity. It’s not enough to just bounce back; employees today must develop a thicker coat of armor so that future stressors don’t have as much of an impact.
When the Titanic sank, researchers furiously worked to determine the causes, so all future ocean liners could safely transport passengers. When an organization experiences an operational disruption, it should work just as furiously to determine root causes, so it can learn from its mistakes. Often, these mistakes are related to business process management. Excavating the…